Case Study 4 – Operations restructuring
Luxury Experience Company was retained by the Owner and President of a small technology company for a hands-on role as General Manager to facilitate a restructure of the business, and the hiring of a permanent General Manager. Extensive growth in personnel and projects, along with the need to integrate their satellite offices, required a comprehensive business process and infrastructure review.
Situation:
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Extensive growth from international clients and projects required enhanced legal and operations controls.
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Aggressive hiring of personnel to support projects.
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Formal Project Management system and procedures were required to meet client contract requirements.
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Owner and President saw the need to delegate day-to-day authority, and to create structure and focus for the business.
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Actions:
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Luxury Experience Company assumed fulltime on-site General Manager Role.
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Reviewed exiting business procedures, policies, structure and organization.
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Conducted one-on-one interviews with the entire staff.
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Developed budget forecast that incorporated projected contract revenues against projected fixed and variable expenses.
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Developed job description for the new General Manager, sourced the job description, as well as participated in the interview and selection process.
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Results:
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Hired a fulltime General Manager.
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Restructured the organization to support the growth initiatives and plans.
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Facilitated the first employee review process that included management by objectives (MBO’s).
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Implemented a Project Management discipline including weekly meetings and client reviews.
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